Solving installation problems

This section is trying to help you solve the problems you encounter during the installation.

Where to find log information

If error occurs during the installation, you can check the log information recorded to find out what the problem is. Where logs are generated depends on when the installation process get stuck:

• If the installation is cancelled before you click the Install button on the installation wizard, logs are created on the desktop for Windows and in the userhome directory for Unix/Linux.
• If the installation is cancelled after you click the Install button on the installation wizard, logs are created in the logs folder in the installation root directory.

Besides, on a Windows platform, you can choose to specify the log destination that should use absolute path and log file name when launching the installation wizard by running the following command:

jrserver-xxx-windows.exe -D$INSTALL_LOG_NAME$="Install.log" -D$INSTALL_LOG_DESTINATION$="D:\temp"

or

$ ./jrserver-xxx-linux.bin -D$INSTALL_LOG_NAME$="Install.log" -D$INSTALL_LOG_DESTINATION$="/opt/temp"

Change jrserver-xxx-windows.exe or jrserver-xxx-linux.bin to the real file name of the installation file.

Feel free to send your questions to support@jinfonet.com.

An issue on Windows Vista

Problem

When running JReport Server's installer on Windows Vista, the installer cannot find the installed JDKs.

Reason

By default Vista's security settings are stricter than Windows 2000, XP, and 2003. The children processes do not inherit the execution right from their parent process.

Solution

Make the compatibility property of the installer file (.exe) available:

1. Right-click the installer file, and select Properties from the shortcut menu.
2. In the Compatibility mode panel of the Compatibility tab, check the Run this program in compatibility mode for option, and then select Windows 2000 from the drop-down list.
3. Click OK.
4. Run the installer.